SunWise Solar Cleaning

1. Scope of Services

SunWise Solar Cleaning provides professional solar panel cleaning services for residential, commercial, and industrial clients.
Our services include:

  • Surface cleaning using industry-approved tools and purified water systems

  • Soft brushing and rinsing to remove dust, pollen, salt, debris, or bird droppings

  • Visual inspection of panel surfaces for visible faults or obstructions

Electrical testing, performance diagnostics, or internal component work are not included unless explicitly agreed to in writing before commencement.

2. Bookings & Scheduling

Bookings are confirmed by email, SMS, or phone.
Scheduling may change due to weather, safety, or site access issues.
Clients will be notified of any adjustments as early as possible.
If rescheduling is required, your job will be prioritised for the next available date.

3. Site Access Requirements

Clients must ensure safe and unobstructed access to the property and solar installation, including:

  • Unlocked gates and clear paths to roof access points

  • Secured pets and removal of obstacles

  • Disclosure of any hazards such as fragile roof tiles, brittle flashings, steep pitches, or skylights

If the team cannot safely access or perform the job due to client-related access issues, a rebooking or call-out fee may apply.

4. Fragile Surfaces & Risk Disclaimer

Every effort is made to protect property and surfaces. However, SunWise Solar Cleaning cannot be held responsible for pre-existing damage, hidden weaknesses, or unreported fragile areas such as cracked tiles, brittle seals, or rusted fixings.
Clients are responsible for advising us of any known defects or weak roof areas prior to cleaning.

5. Pricing & Payment

  • All quotes are valid for 30 days unless otherwise stated.

  • Payment is due within 7 days of invoice date unless otherwise agreed.

  • Accepted payment methods: bank transfer, card, or approved cash.

  • Late payments may attract a $25 administration fee per reminder notice.

All pricing is in Australian dollars (AUD) and includes GST unless stated.

6. Cancellation & No-Access Fees

  • Cancellations made with less than 24 hours’ notice may incur a 25% call-out fee.

  • If our team arrives and cannot complete the work due to locked access, unsafe roof conditions, or client fault, a $60 fee may be charged to cover travel and time.

7. Safety & Compliance

All work is conducted in accordance with:

  • Safe Work Method Statements (SWMS)

  • Queensland WHS Regulations

  • Use of appropriate PPE, fall-arrest gear, and roof safety systems

If site conditions are deemed unsafe (e.g. unstable roofing, electrical hazards, excessive pitch), the job will be postponed until conditions are rectified.

8. Weather Conditions

Cleaning may be rescheduled in cases of rain, strong winds, or extreme heat that affect safety or quality.
Clients will be notified promptly, and work will be rebooked for the next suitable weather window.

9. System Performance Disclaimer

Regular cleaning helps maintain panel efficiency; however, SunWise Solar Cleaning does not guarantee a specific power output.
System performance depends on variables outside our control such as:

  • Panel orientation, age, and manufacturer

  • Inverter condition

  • Shading, wiring, and installation design

Cleaning services are not a repair or electrical maintenance activity.

10. Photos & Marketing

Before-and-after photos may be taken for quality assurance and record-keeping.
With client consent, non-identifiable images may be used for marketing (e.g. website, social media).
Clients may opt-out by providing notice in writing prior to service.

11. Liability & Insurance

SunWise Solar Cleaning is fully covered by Public Liability Insurance.
We are not responsible for:

  • Damage resulting from poor panel installation, existing roof defects, or unsafe roof design

  • Losses arising from concealed damage, unreported hazards, or structural weaknesses

Clients agree to indemnify SunWise Solar Cleaning against claims where pre-existing conditions or non-disclosure contributed to the damage.

12. Clear Coat & Surface Coating Disclaimer

Many solar panels include a clear protective or anti-reflective coating designed to improve efficiency.
These coatings naturally degrade over time due to UV exposure, heat, and environmental wear.
When aged coatings become soft or brittle, minor surface marks or micro-scratches may occur during standard cleaning, even with soft brushes and purified water.

By engaging SunWise Solar Cleaning, the client acknowledges that:

  • We use non-abrasive, industry-approved cleaning techniques;

  • We are not liable for wear, scratches, or coating degradation resulting from ageing or pre-existing coating failure; and

  • Any visible coating change after cleaning is considered a result of natural ageing, not negligence.

13. Warranty & Re-work

If you are unsatisfied with a cleaning outcome, contact us within 48 hours of service completion.
We will inspect the issue and, if valid, re-clean the affected area at no charge.
Claims made after 48 hours will not be accepted.

14. Governing Law

These Terms & Conditions are governed by the laws of Queensland, Australia.
Any disputes will be handled in the jurisdiction where the service was performed.

15. Acceptance of Terms

By booking or allowing access to your property, you acknowledge that you have read, understood, and accepted these Terms & Conditions.
No verbal modifications are binding unless confirmed in writing by SunWise Solar Cleaning.

Surface Condition Disclaimer – Solar Panel Coatings

While every effort is made to ensure safe and non-abrasive cleaning methods, SunWise Solar Cleaning accepts no liability for any deterioration, scratching, or visible wear that may occur to a solar panel’s surface coating, clear coat, or anti-reflective layer as a result of pre-existing age, weathering, or manufacturer wear.

The surface coatings on solar panels naturally degrade over time due to exposure to UV radiation, heat, and environmental factors. In some cases, these coatings can become soft, brittle, or uneven. Where such ageing has occurred, minor scratching or surface marks may become visible during standard cleaning — even when correct and industry-approved cleaning methods are used.

By accepting a service quotation or booking with SunWise Solar Cleaning, the client acknowledges and agrees that:

  1. The company cannot be held responsible for any coating damage, delamination, or optical changes caused by the pre-existing condition, age, or manufacturer defects of the panels.

  2. The company uses non-abrasive cleaning tools and purified water systems, but cannot guarantee that aged coatings will not react or show signs of deterioration.

  3. Any visible changes to coating appearance post-cleaning shall be deemed a result of normal wear and ageing, not negligence or misuse.

This disclaimer applies to all solar panel coatings, including but not limited to: anti-reflective coatings, hydrophobic/nano coatings, clear coats, or manufacturer-applied protective layers.