SunWise Solar Cleaning — Privacy Policy

Last updated: September 2026

SunWise Solar Cleaning (ABN 63 906 231 375) (“SunWise”, “we”, “us”) respects your privacy. This policy explains what personal information we collect, how we use it, and your choices.

1. What we collect

  • Your name, phone number and email address

  • Your property address and details about your roof and solar system

  • Photos of your roof, solar system and inverter taken during quoting or work

  • Details of our quotes, bookings, invoices and payments

  • Messages you send us through our website, email, phone, SMS or social media

  • Basic website analytics (for example, pages visited and how you found us), collected through our website platform and advertising tools

2. How we collect it

We collect information when you fill in a form on our website, contact us, request a quote, book a job, or when we attend your property. We may also receive enquiry details through platforms such as Facebook, Instagram or Google when you contact us through them.

3. How we use it

  • To prepare quotes and contact you about your enquiry

  • To schedule, carry out and document our work, including before-and-after and health check photos

  • To invoice and receive payment

  • To keep job records and meet our legal, insurance and tax obligations

  • To send occasional service reminders or offers (you can opt out at any time)

  • To improve our website and advertising

4. Photos

We take photos for quality assurance, reporting and record-keeping. We only use non-identifiable photos of our work in marketing, and never show your address, name or people. You can ask us not to use photos of your job by telling us in writing before the service.

5. Who we share it with

We do not sell your personal information. We only share it where needed to run our business — for example with our job management, invoicing, payment, email and website providers, our insurer or accountant — or where required by law. Some of these providers may store data outside Australia.

6. Storage and security

We take reasonable steps to protect your information from misuse, loss and unauthorised access, and only keep it for as long as we need it for our business and legal obligations.

7. Access and correction

You can ask to see or correct the personal information we hold about you by contacting us. We will respond within a reasonable time.

8. Complaints

If you have a concern about how we handle your information, please contact us first so we can try to fix it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC).

9. Contact us

SunWise Solar Cleaning · Phone: 0481 678 552 · Email: will@sunwisesolarcleaning.com

We may update this policy from time to time. The current version is always available on this page.